Progress against objectives
Throughout the company, we continue to focus on engagement with stakeholders at all levels, to identify common interest and discuss ways of working together. We regard all stakeholder groups as important, but in particular, our employees are central to the success of our business.
| Objectives 2006–2008 | Progress in 2007 | Plans for 2008 |
|---|---|---|
| Communications and Stakeholder Engagement: | ||
| – Continue to engage shareholders and other stakeholders and relevant CR activities progress joint initiatives. – Communicate to stakeholders as appropriate. |
– Pro-active programme in place. – Wider, targeted circulation planned this year with Summary report and interactive full report. |
– Continue to engage with stakeholders and monitor programme. – Seek stakeholders views on new reporting format. |
| Customers – Shoppers and Occupiers: | ||
| – Distribute new retailer handbooks in directly managed UK shopping centres. – Continue to develop retailer liaison programme in the UK shopping centres. – Communicate key elements of CR strategy to shoppers and occupiers – such as transport access, waste and energy. |
– Production process and delivery now underway. – Programme of retailer engagement formalised at centre and head office levels proving beneficial to all parties.. – CR pages on corporate website include summary report and special interest data. – Highlight report to be available at key locations. |
– Complete delivery of all retailer handbooks at all directly managed shopping centres. – Continue with established programme. – Refine reporting to accommodate general and special interest groups. |
| Community Involvement: | ||
| – Roll out the youth, education and community projects to other UK shopping centres. – Consider appropriate initiatives for the prevention of crime and other anti-social behaviour. – Engage major external service providers in shopping centre community initiatives. |
– Active programme extended, including advance strategy for our development programme. – Successful pilot completed. Proposals in place to extend initiative to more centres. – Discussions continue to identify appropriate initiatives. |
– Roll out suitable programmes to include shopping centres and other assets. – Identify suitable locations for roll-out of crime prevention initiatives. – Establish appropriate initiatives and explore potential to engage with contractors’ staff. |
| Procurement: | ||
| – Implement the programme of supplier engagement in line with the Supply Chain Policy. – Undertake audits of critical suppliers to ensure compliance with the Supply Chain Policy. – Develop where appropriate minimum standards for certain goods and services in line with the Environmental and Supply Chain policies. |
– Procedures established for working with key suppliers. – Audit systems in place. – Operational performance indicators monitored monthly and reviewed by centre management and the Contracts manager. |
– Maintain working procedures. – Further audits planned. – Ongoing monitoring of performance indicators. |
